FAQs
WHAT ARE SHIPPING TIMES AND COSTS?
• Free Express Shipping over the $49
• Less than $50 we provide 5$ processing and shipping cost.
WHAT PAYMENT METHODS CAN I USE?
• Shella features a Fast Checkout option, allowing you to securely save your credit card details.
• PayPal: Shop easily online without having to enter your credit card details on the website.
• Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
IS SHOPPING WITH TOPMAXY SAFE?
HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?
WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?
WHAT CURRENCY DOES TOPMAXY SELL IN?
HOW TO PAY WITH A CREDIT CARD
- Enter your card details and click “Submit”;
- Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully。
WHAT COUNTRIES DOES TOPMAXY SHIP TO AND HOW LONG WILL ARRIVE?
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
HOW DO I TRACK MY ORDER'S PROGRESS?
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. please send us an email directly at contact@tompaxy.com
HOW DO I RECEIVE MY REFUND?
Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.