FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

• Complimentary ground shipping within 7 to 14 business days
• Free Express Shipping over the $49
• Less than $50 we provide 5$ processing and shipping cost.

WHAT PAYMENT METHODS CAN I USE?

• Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
• Shella features a Fast Checkout option, allowing you to securely save your credit card details.
• PayPal: Shop easily online without having to enter your credit card details on the website.
• Your account will be charged once the order is completed. To register for a PayPal account, visit paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

IS SHOPPING WITH TOPMAXY SAFE?

Topmaxy was founded by people who has experience nearly 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can directly email us contact@topmaxy.com. for help.

WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?

Topmaxy does not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

WHAT CURRENCY DOES TOPMAXY SELL IN?

Currently we support only US ($) dollar.

HOW TO PAY WITH A CREDIT CARD

- Select your shipping address or create a new one;
- Enter your card details and click “Submit”;
- Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully。

WHAT COUNTRIES DOES TOPMAXY SHIP TO AND HOW LONG WILL ARRIVE?

Topmaxy ship products to countries around the globe. And it generally take three-to-five weeks to arrive at their destinations in Western countries by standard shipping. This timeframe begins from the time that a product is delivered to the carrier service by our merchants. Because we work with a number of different merchants, it is typical for items ordered from multiple merchants to arrive at their destinations separately.


Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

We have three shipping method, Free, Standard shipping, Express Shipping.

HOW DO I TRACK MY ORDER'S PROGRESS?

Users are able to track orders by accessing "Orders" under the "Me" section. Then select "Order History" -> "Details" -> "Order Status."


If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number. please send us an email directly at contact@tompaxy.com

HOW DO I RECEIVE MY REFUND?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.


Tips: Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return or exchange will be valid after accepted by our customer service center.

WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?

In the unfortunate case that one of our products arrives damaged or defective, Topmaxy offers full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Email us directly at contact@topmaxy.com
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